ISO Certification

In August 2008, Commonwealth Legal joined an elite group of companies worldwide which have achieved ISO 9001 certification. Commonwealth Legal is the only Canadian electronic discovery company that processes and hosts evidence in Canada to achieve this designation.

ISO 9001 is a series of voluntary international standards set out by the International Organization for Standardization (ISO), a Geneva-based, worldwide federation of national standards bodies. By achieving this certification, Commonwealth Legal shows dedication to meeting set international standards of quality service and a dedication to the delivery of reliable and defensible evidence management solutions.

With the accomplishment of ISO Certification, Commonwealth Legal continues our practice of placing high emphasis on client satisfaction. The ISO quality framework assures Canadian, as well as international clients, that electronic discovery standards are in place and adhered to on all projects.

Our Quality Policy:

The founders consider quality to be of paramount importance to our business, as only that service which provides on-going customer satisfaction will guarantee the continuing success of the company.

Quality is defined by our clients. There is a clear need, therefore, to accurately understand their requirements and their expectations, and to respond rapidly and effectively to meet them.

We believe that quality can best be achieved by preventing problems, rather than by correcting them after they occur.

Commonwealth Legal has a five-point quality commitment:

1. We implement and maintain ISO 9001 registration.

2. We train our staff and contractors to be aware of quality related issues and to understand the critical role that quality plays in our business and in our industry.

3. We establish policies and procedures that are designed to achieve our quality goals in the most efficient and cost-effective manner.

4. We establish measurable quality goals and monitor the quality of our deliverables and the satisfaction of our clients.

5. We continuously improve the effectiveness of our quality system.